We offer free local delivery, for orders over £30, Tuesday to Saturday, to these postcodes: SE14, SE15, SE4, SE5, SE17, SE21, SE22, SE23, SE24, SW2, SW9.
Order before 3pm to receive your delivery before 8pm the same day. Or order after 3pm to receive your delivery the following day before 3pm. Orders placed on Saturday after 3pm will be delivered on Tuesday.
Please note we do not deliver Monday so if you order after 3pm on Sunday you will not receive your delivery till Tuesday.
We work in conjunction with C-Free.co.uk, a carbon off-setting company, and for every delivery we make we will plant a tree.
For deliveries across the rest of London and nationwide we offer a courier service via Parcelforce.
We offer free delivery on orders over £80 with a £10 charge under £80.
We offer a next day delivery service if you order before 12pm (please note that although we use a next day delivery service we cannot guarantee next day delivery)
Parcelforce operate a tracking service for you to track and re-arrange delivery if necessary.
Please note orders placed Friday-Sunday will arrive on Monday the following week.
At checkout there is a box to write delivery notes. Please let us know if there are any instructions we need for finding your address, if there is a safe place to leave your package or if there is a specific time or date you need to your delivery for.
For local delivery we use collapsible cardboard boxes. We encourage you to reuse these for transporting or storing wine. Alternatively you can give them back to us on our delivery run or drop them into Peckham Cellars and we will reuse them. They are fully recyclable.
For nationwide we use double walled cardboard boxes with inserts to secure and protect the bottles. The inserts are made of recycled material and are compostable and the boxes can be recycled or re-used.
It is possible that wine may arrive damaged due to courier mishandling or the wine may be tainted or corked, but this is a very rare occasion.
However, if the bottle is damaged you’ll need to inform us within 7 days of receiving your package and then send us a photo to email@example.com of the broken bottle and the packaging. We can then arrange a refund for the cost of the bottle and shipping for you.
If you believe the bottle of wine is corked, you’ll need to get in touch within one month of receiving your package. Then just give us a call or email us to discuss the issue and we can take any steps to replace or credit the item. Tel. 0207 207 0124 email: firstname.lastname@example.org
If your package has not arrived or there is an issue with your delivery please contact us so we can try and rectify this and ensure you receive your package. In the case of an item not being delivered or returned to us we will offer a full refund.
We make every effort to supply goods as shown on our website, however occasionally we do have to substitute products for an alternative of equal or greater value, where a valid substitute is available. In the event this needs to happen, we will always contact you first to discuss and if you are not happy we will refund the item.